BEST RATE GUARANTEE

When you book online with H & Hotels Group, rest assured, you are getting the lowest rate for all online room reservations. Should you find a lower rate on the internet, with the same reservation conditions (as specified in General Terms and Conditions), we will match it and provide you with the same rate.

The fastest, easiest and most inexpensive way to book your stay is always directly through our website.

How to request a better rate?

  • Book a room in one of the H & Hotels Group hotels through http://www.hhotels.cz or through any of official hotel’s website.
  • Find, in 24 hours (as of the date of the reservation), a lower rate online which complies with our General Terms and Conditions, provided that the search is carried out at least 48 hours prior to your arrival.
  • Claim must be made within 24 hours of booking your original reservation.
  • Because the claim must be processed before check-in, you have to submit your claim at least 48 hours prior to check-in.
  • To make a claim, send an email to booking@hhotels.cz with the link of the website offering the lower rate together with a screen image documenting the rate you are comparing.
  • The compared rate must be for the same room type and reservation date. The same advance purchase policies, and other terms and conditions governing the rates must apply.
  • The Comparison Rate must be available to the general public and be verifiable by H & Hotels Group.
  • Within a term of not more than 2 working days you will receive an answer from the reservation department.
  • After verifying the possibility to book the same room type at a lower rate on other website, H & Hotels Group will e-mail you the confirmation of your new reservation with the new lower rate. The initial reservation made at a higher rate will be cancelled.
  • In case that H & Hotels Group does not accept your request due to not complying with the required General Terms and Conditions we will send you an explanatory e-mail.
  • Claims must be in EUR and Comparison Rate websites must sell in EUR.
  • Guarantee does not apply to rate differences due to rounding.
  • Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. H & Hotels Group is not responsible for currency conversion software/applications — these should only be used as a guide for currency conversion.

H & Hotels Group reserves the right to modify or cancel this guarantee at any time without prior notice.

The guarantee does not apply to the following rate types:

  • Rates not publicly available, such as negotiated corporate or group rates.
  • Discount rates offered only to members of groups or individuals who meet specific criteria.
  • Package rates that include the room. Package or group add-on rates that extend the length of a stay.
  • Rates that are available on auction Web sites. Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.


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